Shipping policy

Shipment Processing Time

Please allow 2-3 business days for your order to be processed for shipping.  The shipping cut-off time is 3pm EST. Orders placed after 3pm EST will be processed the next business day. Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days. We make every effort to fulfill orders as quickly as possible. 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Cancellation Policy
To cancel your order, please contact us as soon as possible. Order changes and cancellations cannot be made after your order has been packaged and prepared for shipment.

Cook in Tandem is not responsible for lost/stolen packages. If you feel your package was misdelivered, you can contact us and we can coordinate with the package handling service to initiate a lost package investigation. If the package handling service is unable to locate the package or provides documentation that the package was delivered to the correct address it is at the sole discretion of Cook in Tandem as to the resolution, we cannot guarantee a replacement or refund depending on the outcome of the lost package investigation.